Don’t forget to check our own Past Meetings page where you can download presentations given to SASQAG and get some other goodies.

SASQAG assisted in defining the curriculum for the University of Washington’s certificate program in software testing.

Local Testing and Consulting Companies
Professional Organizations
Software Inspection
Standards Bodies
Testing and Consulting Companies

QAI Conference Reports
by Steven Blaire, CSQA of SAFECO, winner of SASQAG’s QAI Conference Scholarship
Conference Introduction
Effective Meeting Activities
Implementing Peer Reviews
Moments of Magic

Here is one of many web sites with information about the Uniform Computer Information Transactions Act (UCITA). There is intense debate in the software industry between supporters and opponents on the current draft of this legislation. Although we are not able to include additional links on this topic, we hope you can use this as a starting point to review the specifics of this very important issue.

Local Testing and Consulting Companies
BEST Consulting
DMR Consulting Group Inc.
Interactive Business Systems
QualityLogic, Inc.
Testing Testing 123
Professional Organizations
American Society for Quality – the original quality society in America
Seattle Section – membership, newsletter, events, resources…

Greater Kansas City Quality Assurance Assocationa (KCQAA)
New Jersey Quality Assurance Association – we’re not the only QA user group in the nation
Pacific Northwest Software Quality Conference – Spring Tutorials and Fall Conference
Quality Assurance Institute – Consulting and Certification Services
Puget Sound SIGCHI – Computer-Human Interaction
Society for Software Quality – quality checklists and conference information
SPICE Users Group
Software Engineering Body of Knowledge – working to make software engineering a profession
Washington Software Alliance – “… to make Washington state the information technologies center of the world.”
Bret Pettichord’s Software Testing Hotlist – test automation and more newsgroup
Cooper Interaction Design – Check out their Design Resources
Jakob Nielson’s Usability Site – practical QA and legal information by Cem Kaner, author of Testing Computer Software
NASA Software Assurance Technology Center
QualiNET – discussion forums for QA professionals
Software Development Magazine – A FREE magazine with great info about development process and testing!!!
Software QA and Testing Resource Center – for beginners and experienced professionals
Software Testing & Quality Engineering Magazine – Read their featured article online.
Sticky Minds The online resource for building better software. Packed with useful articles.
Tom Gilchrist’s Software Engineering Resources
University of Washington Extension – Software Testing Certificate Program
Software Inspection
Software Inspection, by Tom Gilb and Dorothy Graham – An excellent, practical guidebook!
Software Technology Review of Software Inspections – Courtesy of Carnegie Mellon’s Software Engineering Institute
Software Formal Inspections Standard – Courtesy of NASA
Standards Bodies
ANSI – American National Standards Institute
IEEE – Try their Software Engineering Techniques and Standards
ISO Online – International Organization for Standardization
NIST’s Malcolm Baldridge National Quality Award
SEI – The Software Engineering Institute, home of CMM, the Capability Maturity Model
SPICE – Software Process Improvement and Capability dEtermination
Testing and Consulting Companies
Compuware Corporation – testing tools
Deming Institute – research and education
Empirix – provider of software application test tools – quality management a la Deming
Mercury Interactive – test tools
ParaSoft – testing tools
Quality Assurance Institute – consulting, products, certification, and testing
RadView – testing tools
Rational – CASE and test/certification tools
Segue – silk automated testing tools and more
Software Productivity Centre – process tools and consulting
Software Quality Engineering – training, consulting, publications

$99 Training Days

The Social Psychology of Improving
Software Testing Processes Where You Work
by Cordell Vail, CSTE, CSBS

Friday, July 28 9:00am – 4:00pm

Honeywell Learning Center
14980 NE 31st Circle, Redmond, WA
North Entrance / Laguna South Building, (425) 376-2400


Hope you signed up…we’ll see you all there!


The concepts for this presentation were born out of frustration from going to seminars and national conferences but having no way to impart that knowledge to fellow employees or management upon return to work.

I have been in software testing for 10 years, but my original background was in Interpersonal Communications and Social Psychology. Eventually I moved from that field into the world of being a developer and then on to being a test engineer. I found that one of the most valuable skills I had in testing software was not just finding defects in applications, but in my ability to build relationships with developers, managers and co-workers.

We have all been in situations where the management or the developers considered us to be the advisory. When you are working in that adversarial environment, it is almost impossible to be a highly proficient test engineer. If your finding of defects is considered a personal affront to the developers ego or a menacing delay in release schedules by management, you work can not be effective. If you are only allowed to do the testing the day or two before release, rather than being invited to the software design sessions, your testing will only be able to point out very expensive defects. To change those things as a test engineer, you have to have influence. You have to have powerful influence as a respected testing engineer. That is what this workshop is about.


This workshop will help you learn how to build relationships. It will help you learn how to have an influence on your co-workers, developers and on management in such a way that when you learn new testing methodologies and concepts, they will gladly let you share the concepts with them. The principles in this workshop will help you build your reputation as a test engineer to the point that your testing advice will be sought after rather than ignored. You will find that using the principles of this workshop will help you learn how to change developer’s attitudes to where it will become one of not being willing to release the software until you have tested it rather than irritated that you have to.

This workshop will help you learn how to make communications an art form. A tool in your tool box that will be as valuable as anything else you do on a day to day basis. We have all been in situations where we had to work with an obstinate co-worker or a micro-managing boss. This workshop can make working with those people a fun game you will enjoy.

Who has not had a wonderful new idea on testing processes and procedures only to find out that your boss or co-worker learned what you were doing and presented that idea as their own to management. This workshop will help you learn how to take advantage of that situation rather than being discouraged by it.

This workshop will help you learn the 14 keys to conflict resolution. You will actually learn things that will help you manage a difficult manager or co-worker when necessary. Who would not want a more pleasant working environment? These concepts are tried and proven and will help you have a positive influence in your work environment in such a way that it will make you start looking forward to Monday mornings rather than Friday afternoons.

In this workshop you will learn how to make the best of any situation you happen to be in. You will see how you can easily learn to bloom where ever you are planted. You will learn how you can have a tremendous influence on your entire company. You will learn how one individual can make a difference and can help improve all the testing processes where you work.

The principles in this workshop will not only help you see a new sunrise in your software testing career, the principles will also help you in every part of your life. Life is made up of relationships. You will see that by using the principles in this workshop, when you cast your bread on the water, it can come back cake.

Who should attend?

This $99 day is about Influence. It is a seminar on learning how to have the influence to get yourself into a position to help improve and change processes where you work. It will have broad appeal to Test Engineers, Developers, Configuration Management, Project Managers and System’s engineers as well as Test Leads, and Managers. Any one who is involved in working with other people on a daily basis, especially on a team, where building relationships is important, will find the concepts of this seminar invaluable.

Why Attend?


There is much more to improving the testing process at work than just learning a better way to do the process. You have be able to get yourself to the place where you have the influence to do so. Every feel like no one is listening to you?


Following the principles of this seminar has the power to literally change every part of your life, not just your professional career. Everything we do in our life is a process. If we repeat it, we can improve how we do it.


Attendees will learn personal self improvement tips that will increase your value at work and your job security.


You will learn how to improve your employee evaluation scores.


There will be a great deal of information on team building techniques . These concepts will put you in a position to then help build solidarity in the team members and as a result be better able to help your company refine and improve the testing process.


You will learn an effective method of time management and practical ideas on setting and keeping goals that are realistic and actually do work.


If you are working in a difficult or unbearable working environment, you need to come to this seminar. Anyone who has need to learn conflict resolution at work will greatly benefit from this seminar. Who has not worked with a micromanaging boss, obstinate fellow employee, developer who resented being shown errors, fellow employees who’s work ethics were less than desirable? This seminar will help you learn to deal with those issues.


You will learn how to build relationships with Test Engineers, Developers, System Engineers, Managers, Vendors and Customers. Some times things are so obvious they are overlooked. Anyone can learn to make communications an art form. These methods are proven to work.


Who has not had a wonderful new idea on testing processes and procedures only to find out that your boss or co-worker learned what you were doing and presented that idea as their own to management. This workshop will help you learn how to take advantage of that situation rather than being discouraged by it.


If you have felt frustration when you attended a seminar or conference and then found when you returned to work that you did not have the necessary influence with management and fellow employees to convey the useful information you learned in a way that it improved your testing processes, then this $99 day is for you.


You will learn how you as an individual can make a difference. You will learn how you can become an expert at what you do. You will learn what you need to do to get ahead personally as well as help your company to be a more stable and long lasting place to work. That is not impossible, it is just a lot of work. No one said it would be easy, just worth it.


The day will be filled with practical exercises so you can also learn from others in attendance how they have dealt with these problems.

Workshop Sessions


Personal Development: From a Test Engineers Perspective

In this session you will learn

1. The value of personal perspective in our lives

2. How to obtain three great gifts: Self Esteem, Self Worth, and Self Confidence

3. The inter-relationships of different parts of our lives.

4. How learning to do one thing well will help you do other things well

5. How your perception of your self may be different that how others see you

6. How to set and actually achieve goals in the different roles in your life

7. The role that aptitude plays in your life as a test engineer, developer or manager

8. Using the principle of congruence in your life to get ahead as a test engineer

9. How to set priorities in your life

10. How being consistent gives you great influence.

11. Three Keys to personal development: Preparation, Commitment, Persistence

12. The value of mentors

13. Using lists to change your life for good


Eleven Keys To Increasing Your Value At Work: Making A Difference

In this session you will learn how to use the eleven keys to improving your value at work:

1. Become known in the field of software testing

2. Understand the politics of work

3. Personal attitude and demeanor

4. Responsibility and Ownership

5. Cross training, education and certification

6. Making a contribution

7. Goal Setting

8. The 5 F Priorities

9. Use time management principles

10. Be a team member

11. Leadership


Conflict Resolution: The Art of Developing Relationships

In this session you will learn

1. How to build relationships with co-workers

2. How to build relationships with developers

3. How to build relationships with managers

4. How to build relationships with vendors

5. How to build relationships with users

6. The 14 keys to managing your manager and hard to get along with co-workers

7. How to deal with micromanaging

8. How to keep others from taking your ideas and presenting them as their own

9. How to get a better employee evaluation score

10. How to make communications an art form and a valuable tool in your testing tool box


Process Improvement: Ability to Change The Enterprise

In this session you will use the eight keys to maturing the testing process where you work to learn:

1. How to become an expert in your field

2. Why you need to understand the culture of your work environment related to testing

3. The need to excel in the knowledge of the current process being tested

4. The necessity of repeatability

5. Why and how change involves risk

6. How to identify your company’s ideal testing process

7. That conformity makes or breaks processes

8. How to implement the ideal testing process where you work


1. Review

2. Seeing and believing that this is not the end, it is just the beginning.

3. Assignments on how to use this information when you get back to work to actually increase your power of influence.

About Cordell Vail, CSTE, CSBS – Quality Assurance Analyst

Cordell grew up in Utah. He graduated from the Brigham Young University and has completed two years of graduate school work at the University of Utah in Interpersonal Communications. He served as an Infantry Platoon Leader in Vietnam. He was an instructor at Ft. Benning, GA Infantry School for 2 years and achieved the rank of Captain before his discharge from the Army. His work experience includes being a Controller for International Exchange Students Inc, and Laser Image Systems Inc, Assistant Plant Manager at Designer Line Manufacturing Inc, Software Developer and Senior Systems Analyst at Nixdorf Computer Inc and Software Developer at Software Systems Solutions Inc. With this wide range of business experience, Cordell also brings to the presentation a test engineer’s perspective. He is a Certified Software Test Engineer and Certified School Business Specialist with ten years experience in manual and automated testing. He now lives in the Seattle Washington area, where he was a Software Test Engineer at Weyerhaeuser for 8 years, and for the past 3 ½ years has been a Quality Assurance Analyst with the Washington School Information Processing Cooperative. WSIPC is a cooperative of 280 Washington State school districts. Cordell has helped several Test Engineers pass their CSTE certification test. He has published 5 books and is currently writing a book on the Social Psychology of Software Testing. His humorous and memorable presentations have entertained and educated audiences across the continent from Vancouver, British Columbia to Orlando, Florida – from Toronto, Ontario to Los Angels, California. Some recent presentations have been:
My Turn To Win: Making your own luck: An all day self improvement workshop given numerous times across the United States and Canada

Managing Your Manager and Other Difficult To Get Along With Employees: The Art of Building Relationships: An all day workshop that has been given several times to software groups in the Seattle, WA area. Also presented as a one hour presentation at the QAI 25th Annual Software Testing Conference Orlando, FL in October of 2004

Load/Performance Testing Tools and Techniques: One hour presentation that will be presented to the Progress Exchange 2006 Software Conference in Las Vegas, June 7th, 2006

How to Pass the CSTE Exam: Gathering Your Own Body of Knowledge: Presented to GE Healthcare testing staff at the IDX tower in Seattle, WA March 3rd, 2006

Testing Tools That Will Increase Your ROI : Presented at the 2006 Software Quality Association of Denver (SQuAD), Friday, February 17, 2006, PPA Event Center, Denver, Colorado

Stress, Load, Volume, Performance, Bench Mark and Base Line Testing at a price you can afford! , Pacific North West Software Quality Conference October 11th, 2005 Portland OR

Includes breakfast, lunch, afternoon snack

General Event Information (the fine print)
You can register by sending email as soon as possible to and include in the email:

Number and names of attendees

Organization or company

Email address for confirmation

Daytime phone number (with area code).

Payment option (at the door or check by mail before event).

You will receive confirmation by return email. If you don’t hear from us, try again! Once registered, you are expected to pay and attend (see “the fine print” below)

In order to provide materials and food for the event, we must have your reservation and payment at least 3 working days before the event. Last minute reservations can be made via email at and we will let you know if there are any seats available.

The class costs $99 per person (that’s why we call it $99 training days)! Payment can be made by sending a check or money order (made out to “SASQAG”) to:


14201 SE Petrovitsky Rd

Suite A3-223

Renton, WA 98058

You can make arrangements to pay “at the door” if you contact and get a confirmation. Payments at the door can be made by either Cash or Check. Remember, we are not set up to take Credit Cards.

In order to provide materials and food for the event, we allow cancellations with a full refund up to 3 working days before the event. Refunds will be made by check within 30 days of the event. If you cancel within 3 working days of the event, refunds will be issued if we are able to sell your seat to someone else. If not, no refunds are made…our costs are frozen once we give a final count. Remember, you can always send someone else if you can’t make it at the last minute.

No Shows
Sometimes things happen and you are not able to attend the $99 Training Day Event and are not able to cancel your reservation ahead of time. If you make a reservation by email or mail and are not able to attend you will be responsible for the $99 fee unless you are able to make other written arrangements by mail or email ( before the event. Of course, you can always get someone else to go and pay in your place. However, if you aren’t able to attend, we will bill you. Once you pay for the event, we will be glad to send you any materials handed out during the event. Remember, once we have a final count, our costs are frozen.

If you’re late
If you do not pay in advance, you can lose your seat if you are not processed by 9:10am. If there are “standby” people at the door that want a seat, we will sell your seat, first come, first serve. Again, if you have paid in advance and we have received your payment by 9:10am, you will not be bumped from the class. We strongly suggest pre-payment for all events to prevent disappointment if you are late. If you need to pay-at-the-door, please show up by 8:30am!

Food Service
We provide a light breakfast in the morning, a full lunch, and an afternoon break with the class. If you have special dietary needs, let us know (again, 3 working days before the class) and we will try to coordinate your needs with the Honeywell kitchen. We will send you email confirmation. Requests should be made by email to

Event Cancellation
While we don’t expect to have to cancel any $99 Training day event, something might happen to either the speaker or the venue that would make it impossible or impractical to hold the event. SASQAG will make every attempt to contact you if we cancel the event and refund your $99 per person if you have already paid.

Directions to Honeywell Learning Center

14980 NE 31st Circle,
Redmond, WA 98052,


1. From I-5 or I-405 take the SR 520 exit eastbound.

2. Exit at 148th Avenue NORTH. The road will veer right at the stoplight. This is 148th Avenue.

3. Go over 520 and past the first light (past Azteca restaurant).

4. Take the next right. You will see a Microsoft Cedar Court sign and a building with #14860 on it. (This is 31st Circle NE, but there may be no sign there.)

5. Take a left onto the main side street at the Honeywell sign.

6. The Learning Center is located in the first building on your right (#14880). The entrance is on the north side.

Past Meetings

Multi-Tier Client-Server System Testing

April 1999

This presentation will describe how to do testing in a multi-vendor and multi-tier client-server information system supporting a major business ERP re-engineering effort. We will discuss the real-life situations, the type of testing performed, and some of the interesting results. The testing emphasizes integration of applications with the delivery system and provides high-availability for the end-user community. The test environment promotes system understanding by providing hands-on experience for a variety of end-users outside of the lab setting.
PowerPoint v7 presentation (218KB)

Gladys Lyons
Gladys Lyons is the ISOPS Test Manager at Boeing. Her 19 year career with Boeing includes work in engineering, test, application development, and network services. In 1997, she was selected to participate in the Aerospace Industry Manufacturing Seminar (AIMS) focusing on strategic management, manufacturing, and operations.

Approaches and Attitudes to Achieving Software Quality
March 1999
What is software quality? How does an organization achieve software quality in its products? Meilir Page-Jones will address some issues and typical misconceptions about software quality. He will also cover approaches and attitudes toward improving software quality. Successful approaches could include initiating a quality accounting program, correcting problems in test processes, and redefining the organization.
PowerPoint presentation (102KB)

Meilir Page-Jones
Meilir Page-Jones is president and senior consulting methodologist at Wayland Systems Inc. in Bellevue, WA. He has authored three books, and numerous articles on software technology and management, as well as courses on structured methods, object-oriented methods, and software project management.
Testing: Back to Basics
February 1999
New methodologies and models have greatly enhanced the test environment – and perhaps added some confusion. If you were going to establish a Test Program that could work for any size company, where would you start? What would be the first criteria that you would establish as your Program Standard? Is there a template for the foundation of a Test Program? Would you implement SQA, TQM, IEEE, CMM, or something else? These are some of the topics that will be discussed during this session.
PowerPoint presentation (67KB)
Test Documentation Outlines in Word (75KB) format

Michael O’Connor
Michael O’Connor has been involved in data processing, computer science, and computer techology , and has over 18 years of experience in Software Test, Quality Assurance, and Configuration Management. He has been involved with projects that scale from the Viking Mars and Voyager missions at the Jet Propulsion Laboratory in Pasadena, California, to small startup projects in Bellevue. Michael has developed and taught Software Test courses for North Seattle Community College, Sanders Associates, and Boeing. He is currently the QA Manager at, a business-to-business e-commerce company in Bellevue.
Resistance as a Resource
January 1999
When you try to improve an organization, you inevitably encounter resistance. In this presentation, you will learn how to turn resistance into a resource. Whatever else it may be, resistance is information — about the people you are asking to change, about the environment in which the change will happen, about the changes you recommend, and about yourself. This paper describes ways to tap into that information to turn resistance into a resource for creating lasting improvement.

Dale H. Emery
Dale H. Emery is a collaborative consultant, helping software projects build on the four cornerstones of high performance: Features, Quality, Schedule, and Cost. He helps software project teams continually answer three fundamental questions: What results do we want? How can we get those results? What results are we getting?
Dale has been creating software as a developer, manager, and management consultant since 1980. For his design of SpectroSERVER, the network modeling engine at the heart of Cabletron Systems’ Spectrum network management system, Mr. Emery was awarded two U.S. Patents.
Dale is writing a book about how to turn resistance into energy for positive change.

Reflexion Models
November 1998
Reflexion Models are a software system summarization technique that can be used for reverse engineering tasks to understand the structure of large software systems. When the system has been modeled, project options can be determined such as assessing the feasibility of reusing the back-end of a compiler with an existing graphical front-end development environment. A reflexion model can be produced in a timely and low-cost fashion since the technique is lightweight; an engineer has often been able to specify the inputs and compute a software reflexion model in about an hour. The presentation will include how the software reflexion model tools were used by a Microsoft engineer on an experimental reengineering of the Excel codebase.
Get the presentation in PowerPoint (671KB) or Adobe Acrobat (343KB) format.
Download Adobe Acrobat Reader.

David Notkin, Ph.D.
Professor Notkin is a faculty member in the Department of Computer Science and Engineering at the University of Washington where his teaching and research interests are in software engineering, with a particular focus in software evolution — understanding why software is so hard and expensive to change, and reducing those difficulties. He came to Seattle in 1984 after receiving a bachelor’s degree from Brown University and a Ph.D. from Carnegie-Mellon University. Among numerous awards and grants, he has been awarded a NSF Presidential Young Investigator Award. He was a visiting faculty member at Tokyo Institute of Technology and Osaka University; and in 1997-98 was a visiting researcher at the IBM Haifa Research Laboratory.

Software Inspection
October 1998
Increase your value by 10, 24, or even 100 times by finding defects as early as possible in the development process. Mark will give an overview of the Inspection process and then ask for your help in selling this concept to harried managers and developers.
PowerPoint v7 presentation (597KB)

Mark Bullock
Mark worked as a developer for 12 years and has been working as a tester for the last three years, currently on Atrieva’s online backup service. He used Inspections constantly for seven years. Mark has managed a development team and was actually asked to slow down one development project.

Adding SPICE to Your Process Assessments
September 1998
ISO 15504 is an emerging international standard for software engineering process assessment. Commonly known as SPICE (Software Process Improvement and Capability dEtermination), this new standard incorporates best practices from around the world, including CMM, Trillium, Bootstrap, and Process Professional.

This presentation gives an overview of the standard: what it is (and what it is not), how it can be used, and why it may be important to know about in the very near future. Attendees will learn about the practical applications of SPICE, its two-dimensional reference model, its use with a variety of assessment models — and how the Software Engineering Institute is responding to SPICE. Also included is a demonstration of an automated tool which can be used to collect and report on assessment data in a variety of ways.
Adobe Acrobat presentation (206KB)
Download Adobe Acrobat Reader.

Michael Brooks, CPSA, CSTE
Michael Brooks, CPSA, CSTE is a Principal Consultant with DMR Consulting Group Inc., an Amdahl company. A Certified Provisional SPICE Assessor, Mr. Brooks has over 14 years experience in information systems. He was an architect of the Integration Test organization within Boeing Commercial Airplane Group. As Task Lead for Computer Sciences Corporation, he introduced structured software testing methodology to the Environmental Protection Agency’s Region 10 office in Seattle. In addition to serving as Chair of the Education Committee of the Seattle Area Software Quality Assurance Group (SASQAG), he is currently working on a project to develop a Quality Assurance & Testing Practice for the Pacific Northwest business unit of DMR. The practice will provide to clients high-level consulting services in the areas of software engineering process assessments such as SEI/CMM and ISO 15504 (SPICE) and software testing. An experienced business process architect and project manager, Mr. Brooks’ current client engagement for DMR is a process reengineering effort for Boeing’s Integrated Systems Processes & Infrastructure (ISPI) project.

Server-side Development Issues
August 1998
Change control is one of the toughest problems in database server development! Most developers tend to use the same machine for development, test, and production. Seldom do they use different servers and/or introduce a QA process. This will be an open discussion including web servers, transaction servers, database servers, and definition of the problem of a QA process in that context.

Ron Talmage, MSCD
Ron is a SQL server DBA and developer with GTE Enterprise Solutions and a SQL Server instructor for ST Labs. He has MCP certifications in SQL Server Administration, Database Design, and Visual FoxPro, and also is a Microsoft Certified Solution Developer (MCSD). He has over fifteen years experience in software design and programming, including eight years of teaching computing at the college level. He has developed database applications in real estate software, computer telephony, and public health research. In addition, he developed and currently teaches the SQL Server 6.5 for Testers course at Microsoft. Ron is active in local database SIGs, writes articles on MS SQL Server, and is writing a book on SQL Server 7.0 for Prima Publishing.

Cost of Quality
The “Bottom Line” of Quality
July 1998
Cost of Quality provides management with a measurable way of administering Quality. If you can’t measure it, you can’t manage it! Quality can be expensive (and is in most organizations). Between 25 to 50% of each sales dollar is spent on Quality. When these values are known, they can be reduced and the difference may be added to the organization’s profit.
Get the presentation in PowerPoint (921KB) or Adobe Acrobat (663KB) format.
Download Adobe Acrobat Reader.

L. Daniel Crowley, CSTE, CCP
Daniel Crowley has been a promoter of Cost of Quality for over 10 years. He has worked as a quality engineering consultant for over 20 years throughout the United States. He was an examiner for the Washington State Quality Award. Daniel has taught Information Systems topics at several colleges for 10 years. He also published many quality related articles in his own column in the Kitsap Business Journal. Daniel has worked as a quality engineer in aerospace, manufacturing, small business and the financial/insurance industries. He most recently returned from Ireland where he was a speaker to the Irish Computer Society on Y2K. He was a speaker at the QAI Seattle Software Quality Conference.

Measurement and Metrics
Facilitating and Improving QA and QC
June 1998
Learn basic measurement fundamentals that address the quantitative characteristics of process. Discover how these techniques can be applied to prediction and process improvement.
Get the notes in PowerPoint (280KB) or Adobe Acrobat (117KB) format.
Download Adobe Acrobat Reader.

Steve has spent fourteen years in software engineering metrics and process improvement, and the 15 years before that in various consulting, teaching, industrial engineering, and cost and management accounting positions. Steve is experienced with Function Point Analysis (FPA). He has designed and implemented processes that use FPA for management and improvement of activities and processes. Steve is well versed in the Software Engineering Institute’s Capability Maturity Model. Steve is familiar with ISO 9000 standards and their use and has worked extensively with ASME commercial and nuclear quality standards.

Market Driven Software Testing vs Rapid Application Development Testing
May 1998
What Software Development methodology should you use to get the level of quality needed? How does the Software Development methodology impact testing? What are the issues, concerns and risks in testing a project using these Software Development methodology? Join us for a lively discussion as two experienced software testers share and debate software testing using these Software Development methodology.

Panel Discussion

Accessibility Testing
April 1998
Learn how to test your products to insure accessibility. Explore the legalities and challenges in getting products into the educational channel. Discover the lessons that users can teach us about software design.

Jametha Smith-Bowles
Jametha Smith-Bowles is a Software Test Engineer for the Mac Office Group. Prior to her current position, she was the head QA Engineer testing all products at Don Johnston Incorporated, a leading manufacturer of software and hardware for users with physical and cognitive disabilities. She is a member of ACM/SIGGRAPH/SIGCAPH and is committed to insuring that the features and products she tests are useful to every person without exception.

The Capability Maturity Model® for Software
March 1998
The SEI SW-CMM® describes the ability for organizations to develop and maintain software. It can be used as a reference model for evaluating process capability and as a guide for software process improvement.
Come hear one of the Northwest’s most knowledgeable CMM experts!
Get the notes in PowerPoint (234KB) or Adobe Acrobat (139KB) format.
Download Adobe Acrobat Reader.

John Vu
The Boeing Company

Test Tactics for Year 2000 Readiness
February 1998
Minimize the risks in a Year 2000 project by choosing the right tests for compliance.
Mike Powers
Senior Consultant at ST Labs, and their Y2K Specialist

Concise Test Planning
January 1998
…Some ways to work Faster/Cheaper/Better under many circumstances!
Cem Kaner
Senior Author: Testing Computer Software
Cem also practices law focused on software quality and is a university software testing instructor.

QAI’s Effective Methods of Software Testing
August 1997
|A SASQAG Perspective
PowerPoint presentation (525KB).

John Napier

QAI CSTE & CSQA Certification Study Material

Welcome to the SASQAG WEB page in support of those studying for their CSTE certification. This page is used in conjunction with study group meetings, the SASQAG Discussion Forum, and materials from QAI.
Files This ZIP file is a selection of study materials prepared by former study groups. They have found these items helpful when preparing to take the exam. (aprox 306k ZIP file)

Study Group
Please feel free to forward this message to any other interested parties. They also must respond by the date above. Or they’ll need to call me.

Here’s how the study group generally works.

1) First you register to take the exam with QAI. See for details. Also, you must order the study guide, a separate purchase, from QAI. (See

– You will need your study guide with you for the study group. A study guide is a necessary part of the study group. If you do not have one yet, it may be necessary to link up with another participant to make copies of any parts you get assigned. (There is a Kinkos nearby if after the meeting you want to go and make copies)

– NOTE: The registration deadline for the September 13th exam has passed. The next exam offering by SASQAG will be March, 2004. However, even if you are not registered, you are still welcome to participate in a study group if you wish to do so. The purchase of a study guide is still required.

2) Then you attend the initial study group meeting/orientation. I will lead this first meeting. It should take about 2 hours. At this meeting we accomplish a couple of things:

– Set the schedule of future meeting times for the group

– Decide who shall be the group coordinator/main contact

– Perform a walkthrough of the study guides highlighting what areas are more critical to cover & some recommendations on how the group can breakdown the work.

3) After the initial meeting, the group is on its own. However, I can be consulted at anytime you have questions or need additional assistance via the group’s main contact.

So, let’s do a little backwards planning:

ˇ The Exams are on Saturday, September 13th.

ˇ I recommend that a group meet between 6-10 times, once a week, for at least 3 hours each time.

ˇ I usually recommend a Saturday morning block of time at a local library, but the group can decide what’s convenient. (The Bellevue library or Seattle library has been a spot used in the past.)

ˇ That means getting started next week some time to take full advantage of meeting; i.e. the weekend of August 2nd/3rd.

Given this, I am going to set up an initial orientation meeting for Tuesday, July 29th @ 6pm. The meeting will be from 6:00pm-8:00pm. Meeting details are below.

Finally, you should consider marking your calendar for Saturday, August 2nd as a potential meeting date for the first formal meeting of the study group. The group will decide the actual date they’d like to meet when we have our orientation on Friday, but it may be easier to mark a date down now for planning purposes.

Please respond with an RSVP to this email.

WHERE: Café Vita on Capital Hill (either the upstairs area or the downstairs area)

1005 E. Pike

Cross streets are 10th & Pike

Phone: 206-709-4440 (press 5 for the coffee bar)

Café Vita is located on Capital Hill just EAST of BROADWAY on PIKE. Street parking is not that difficult.

When you arrive, check the upstairs or downstairs area for the group. Look for a table tent sign “CQA/CSTE Study Group”.

WHEN: Tuesday, July 29th @ 6pm sharp! We will start on time.

Orientation Agenda:

1) Introductions: Name, Company, and Which Exam you are taking. A little bit about yourself.

2) Decide whether two group are forming (one CQA, one CSTE) or to keep it as one group.

3) Decide on who will be your group’s main point of contact/coordinator:

– Put a phone/email list together

– Participants would call if can’t make a meeting

– Single point of contact to David if the group has questions or needs further assistance

– Gets the group’s meeting going, timekeeper, etc.

4) Perform the walkthrough of the study guides (this will take most of the meeting)

– Identify sections good for individual assignment & presentation to the group

– Identify sections good for group assignment & discussion

– Identify critical sections vs. non-critical sections

– Make possible assignments (though can be done at the first meeting also)

5) Set the future schedule & meeting location for the group

– I recommend Saturday morning sessions: 3 hours each

– I recommend a local library setting: either Seattle or Bellevue

– The group can make the decision based on the level of commitment

– First meeting suggested: August 2nd

6) Adjourn

– Next meeting run by the group’s coordinator.

– Those who wish to go make copies can hook up with someone who has a study guide to go to Kinkos.

David Capocci, CSQA, CSTE

Senior IT Specialist – Quality
Information Systems & Services
SAFECO Insurance
Phone: (206) 545-6187 Fax: (206) 545-6210
email: certification (then use the “at” sign)
Certification Coordinator

Seattle Area Software Quality Assurance Group
Phone: (206) 545-6187